Tag Archives: brand reputation

Marketing on the 9/11 Anniversary? Don’t

This post originally appeared on Kimball Communications’ blog, Hits and Misses  “When in doubt, leave it out.” This was the sage advice of one of my first journalism professors in college. It served me well in everything from sussing out … Continue reading

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The Making of Paul Ryan [The Brand]

Regardless of your politics, you have to admire Republican Party Vice Presidential Candidate Paul Ryan. Over the course of his congressional career, Paul Ryan charted his path to power not so much inside the halls of Congress, but outside – … Continue reading

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Everything I Need to Know About Customer Service I Learned from My Parents … and McDonald’s

I recently bought a house. Somewhere in the process of securing a mortgage, packing my every possession onto a truck, and connecting with various domestic service providers, I became re-acquainted with my long-held appreciation for good customer service. As a … Continue reading

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